Virtual Receptionist

Create a satisfying customer experience by implementing a virtual receptionist to handle your incoming calls. Callers will be directed to the right department or person, even if the agent is located in another location. Everything is setup and managed online, so there is no new hardware to add.

Use this feature to:

Direct calls during off-business hours
Efficiently route incoming calls to the right person
Handle calls more professionally
Track which campaigns ultimately end up with which department

Create custom routing options for different advertising campaigns. If you're running an ad in a Spanish language publication, greet callers with a Spanish receptionist who then routes the call to your Spanish-speaking agents.