Automatically Share Phone and Chat Leads

Easily set up round robin rules for specific days and times, ensuring calls and chats never go unanswered and workloads are kept even.

Use this feature to:
  • Disperse leads to available agents
  • Confirm leads are fairly distributed
  • Schedule more agents for high-volume call times
Tip:

The Round Robin feature can be combined with the scheduling feature to ensure that incoming leads only get alternated during some periods of the day.