Transcribe Phone Calls

Read a text version of a phone call, allowing you to access the conversation without listening to the actual call recording. You can quickly scan a transcription and focus on the calls that are most important to you.

Use this feature to:
  • Quickly review a conversation
  • Capture important details on the call without having to manually transcribe
  • Save conversations in digital text format
  • Eliminate a third party transcription service
  • Search for conversations based on keywords
Tip:

Use the transcription feature to tag calls for future retrieval. For example, managers might want to search for all calls that contained the word "appointment".